Connect Email

Connect your email account to send messages and track replies

Step 1: Connect your email accounts

• Go to your Account page

• Click Continue with Gmail or Continue with Outlook

  • Outlook (Office 365 users): Please check you have enabled sending permissions.

• Alternatively, you can click Continue with SMTP and enter your SMTP credentials

  • Note: Google and Outlook options are recommended over SMTP to due to better deliverability (i.e. less likely to be blocked or labeled as Spam)

Step 2: Test your connection

• Click Test

• Enter the email you want to send a test email to (ideally your own inbox)

• Send email and see if you received an email in that inbox

• If you received the test email, your connection was successful

Step 3: Check you have DMARC, SPF, DKIM records properly set up

• This ensures higher deliverability so you land in inboxes, rather than spam

• If you fail any checks, visit How to authenticate email (DKIM, DMARC, SPF) for further instructions